Publisher review:InnovateHelpDesk includes all required features in one box for you to provide better support service. InnovateHelpDesk includes all required features in one box for you to provide better support service.
Features:
Install in just 1-2 minutes InnovateHelpDesk comes with easy to use installation utility. Installation will take only a few minutes and require no technical knowledge. Just upload and run the installation utility. Administrator area You manage everything through this password protected section. InnovateHelpDesk supports multi-administrator environment Operator area Your operators login and manage their department tickets in this area. Visitor and customer areas Visitors can submit new tickets, investigate previous tickets and submit posts to existing tickets. Average response duration statistics Let InnovateHelpDesk to calculate the average response times for each department and overall statistics. Examine the results with comparison chart. Personalized auto responders Customize and personalize department auto-responders, ticket owners will receive personalized auto-responders for increased satisfaction Auto ticket status checking Let InnovateHelpDesk to track the ticket statuses and inform the responsible persons according to defined trigger rules. You can define unlimited rules and InnovateHelpDesk will manage the tickets for you! Secured login Only authorized personnel can login to InnovateHelpDesk as both the administrator and operator sections are fully password protected and secure. Feature packed administration InnovateHelpDesk provides full administration capabilities. Administrators easily control and track operators, ticket statuses, detailed statistics, and much more. Unlimited operators You can assign an unlimited number of operators to each department. Operators can also be assigned to mto each done department. Operators only see the support tickets assigned to them. Unlimited departments Create unlimited departments. Each department is configurable with specific attributes such as autoresponders, custom fields, and operators. Departments are selected when support tickets are created. Highly customizable data custom fields Create unlimited custom fields for your support service departments Such as text fields, text areas, password fields, drop lists, multiple selection lists, radio buttons, check boxes or hidden fields. Each custom field can be set as "mandatory" or "unique value to submit". Unlimited auto responders Create unlimited auto - responders for your departments. Create "Plain" or "HTML" content auto responders with different from email addresses. Each department can have unlimited auto - responders. Ticket creating from sent emails Visitors can submit new support tickets by with email. InnovateHelpDesk can be set up to track your support desk email address, such as support@yourdomain.com and automatically create support tickets for your clients. Ticket tracking Create support tickets with just a few clicks whether you're a client ,administrator, or operator. Operators can easily create support tickets using InnovateHelpDesk even while taking a request by phone. You can transfer tickets between operators, globally process selected tickets, and email support ticket details. Advanced ticket features Transfer tickets between operators, mass process them, view the ticket in print view, etc. Send the ticket details to a person by email easily. Overall features on ticket management Send mass replies to tickets, mass flag selected tickets, close, open, lock or delete the selected tickets with just three clicks! Printable version of tickets See the fully printable version of your support tickets with just one click. This is a very useful feature when paper documentation is required from your support desk. Advanced ticket statistics and reports All of the statistical data for each support ticket, operator, and department is retained in InnovateHelpDesk. Easily track operator capacity, department capacity, and support ticket statuses. Email integration and notification Operators, administrator and visitors can be setup to automatically be notified via email upon support ticket replies, support ticket actions (open/close/re-open), and new support ticket assignments.
InnovateHelpDesk is a PHP script for FAQ and Knowledgebase scripts design by Octeth Technologies.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
InnovateHelpDesk script details 
